More Than 24 Hours: Any cancellations made more than 24 hours in advance of your appointment will not incur a cancellation fee.

Less Than 24 Hours: Any cancellations made less than 24 hours in advance of our appointment will be charged a cancellation fee to the card on file(i.e. the full session fee). Insurance does not reimburse for cancelled sessions and a superbill will not be provided. At your therapist's discretion, potential exceptions may include: (1) Use of the Grace Policy (2) A reschedule in the same week.

Grace Policy: For cancellations made less than 24 hours in advance:

• Weekly clients may cancel up to 3 times per calendar year due to emergency, illness, or other unforeseen circumstances without charge. 

• Biweekly and monthly clients may cancel up to 2 times per calendar year due to emergency, illness, or other unforeseen circumstances without charge.

• As-needed clients (i.e. clients that do not schedule at a regular cadence/who have more than 1 month in between appointments) may cancel up to 1 time per calendar yeardue to emergency, illness, or other unforeseen circumstances without charge. 

• Short Term/Brief Therapy Clients (e.g. a fixed/agreed upon amount of sessions): Grace policy does not apply. Client will be responsible for the full session cost for any cancellations made with less than 24 hours notice.

Cancellations for any circumstance beyond the grace policy, will incur the full session charge.

No Show: Not showing up to a session or if you are more than 15 minutes late to your appointment without communication, this is considered a “no-show.”If you "no-show" (fail to attend without notice), you will be charged 100% of your scheduled session rate.

NOTE: The grace policy does not apply to no-shows.

Reschedule/Session Credit: If you cancel a session with less than 24 hours notice but request to reschedule within the same calendar week (a calendar week at Calamansi Counseling is Tuesday-Saturday), we will do our very best to accommodate a rescheduled session based on availability, but you will be charged the full session fee on the day of our originally scheduled appointment and this may be applied as a session credit toward our rescheduled appointment.

No Reschedule Guarantee: If we are unable to find a mutual time to reschedule within that same week, the payment will be treated as a late cancellation fee and will not be credited toward a future session.